No. We do not move furniture or appliances. Units should be vacant or fully cleared in areas requiring cleaning. Blocked areas will not be cleaned.

Invoices are sent electronically and itemized by unit and service. Invoices can be sent to multiple contacts, including management and property-specific emails.

We serve: Snohomish County, King County, Skagit County, Camano Island.

Yes. 12th Van Services is fully insured and well-versed in property management insurance requirements. We routinely provide: Certificates of insurance (COIs), Additional insured endorsements, Annual insurance verification. Insurance documentation is available upon request and can be sent directly to management companies, property offices, or vendor portals such as VendorCafe.

Please send all billing and AP information to: billing@12thvanservices.com. Providing an accounts payable email helps prevent delays.

If we cannot access the unit: We will attempt to contact the on-site contact or property manager, We will wait a reasonable amount of time, If access is still unavailable, our team will leave, We will follow up to coordinate a reschedule.

Quotes can be requested online, by email, or by phone. Final pricing may adjust if conditions differ from what was described.

Yes. Access to water and electrical power is required for most services. If utilities are unavailable, work may be limited or rescheduled. Please notify us in advance if utilities are not active.

We provide professional: Carpet cleaning, Vinyl flooring cleaning (LVP, vinyl plank, sheet vinyl), Tile and grout cleaning, Upholstery cleaning, Pressure washing, Water damage & emergency services (when available).

Yes. Late fees may apply to invoices unpaid after 60 days.

No. 12th Van Services does not move any furniture. Please ensure all areas to be cleaned are fully accessible prior to our arrival. Cleaning will be performed around items that remain in place.

We require 24 hours’ notice for cancellations or reschedules.

Before we arrive: Remove small items and clutter, Secure pets, Ensure access to the areas being cleaned. Blocked areas may not be cleaned.

In many cases, yes. Most units are bid prior to service to ensure accurate pricing and clear expectations. However, we have also worked with properties to establish general cost guidelines based on unit size, condition, or service history. When those guidelines are in place, a separate bid may not always be required. If you’re unsure whether a bid is needed, we’re happy to advise.

Most residential jobs take 1–3 hours, depending on size and condition.

Yes. We use professional-grade products that are safe when used as directed. Please keep pets and children off cleaned areas until fully dry.

Typical dry time is 6–12 hours. Good airflow helps speed up drying.

We serve properties throughout: Snohomish County, King County, Skagit County, Camano Island.

No. As long as access is provided, you do not need to be present.