Question 1

Do you move furniture or appliances?

Accepted Answer

No. We do not move furniture or appliances. Units should be vacant or fully cleared in areas requiring cleaning. Blocked areas will not be cleaned.

Question 2

How does invoicing work?

Accepted Answer

Invoices are sent electronically and itemized by unit and service. Invoices can be sent to multiple contacts, including management and property-specific emails.

Question 3

What areas do you service?

Accepted Answer

We serve: Snohomish County, King County, Skagit County, Camano Island.

Question 4

Are you insured and familiar with property insurance requirements?

Accepted Answer

Yes. 12th Van Services is fully insured and well-versed in property management insurance requirements. We routinely provide: Certificates of insurance (COIs), Additional insured endorsements, Annual insurance verification. Insurance documentation is available upon request and can be sent directly to management companies, property offices, or vendor portals such as VendorCafe.

Question 5

Who should we contact for billing or accounts payable updates?

Accepted Answer

Please send all billing and AP information to: billing@12thvanservices.com. Providing an accounts payable email helps prevent delays.

Question 6

What happens if your team cannot access the unit?

Accepted Answer

If we cannot access the unit: We will attempt to contact the on-site contact or property manager, We will wait a reasonable amount of time, If access is still unavailable, our team will leave, We will follow up to coordinate a reschedule.

Question 7

How do I get a quote?

Accepted Answer

Quotes can be requested online, by email, or by phone. Final pricing may adjust if conditions differ from what was described.

Question 8

Do you require water and power access?

Accepted Answer

Yes. Access to water and electrical power is required for most services. If utilities are unavailable, work may be limited or rescheduled. Please notify us in advance if utilities are not active.

Question 9

What services do you offer?

Accepted Answer

We provide professional: Carpet cleaning, Vinyl flooring cleaning (LVP, vinyl plank, sheet vinyl), Tile and grout cleaning, Upholstery cleaning, Pressure washing, Water damage & emergency services (when available).

Question 10

Are there late fees?

Accepted Answer

Yes. Late fees may apply to invoices unpaid after 60 days.

Question 11

Do you move furniture?

Accepted Answer

No. 12th Van Services does not move any furniture. Please ensure all areas to be cleaned are fully accessible prior to our arrival. Cleaning will be performed around items that remain in place.

Question 12

What is your cancellation policy?

Accepted Answer

We require 24 hours’ notice for cancellations or reschedules.

Question 13

How should I prepare for my appointment?

Accepted Answer

Before we arrive: Remove small items and clutter, Secure pets, Ensure access to the areas being cleaned. Blocked areas may not be cleaned.

Question 14

Do you require bids before service?

Accepted Answer

In many cases, yes. Most units are bid prior to service to ensure accurate pricing and clear expectations. However, we have also worked with properties to establish general cost guidelines based on unit size, condition, or service history. When those guidelines are in place, a separate bid may not always be required. If you’re unsure whether a bid is needed, we’re happy to advise.

Question 15

How long will the service take?

Accepted Answer

Most residential jobs take 1–3 hours, depending on size and condition.

Question 16

Are your cleaning products safe for kids and pets?

Accepted Answer

Yes. We use professional-grade products that are safe when used as directed. Please keep pets and children off cleaned areas until fully dry.

Question 17

How long will carpets take to dry?

Accepted Answer

Typical dry time is 6–12 hours. Good airflow helps speed up drying.

Question 18

What areas do you serve?

Accepted Answer

We serve properties throughout: Snohomish County, King County, Skagit County, Camano Island.

Question 19

Do I need to be home during the service?

Accepted Answer

No. As long as access is provided, you do not need to be present.

Our Team

Frequently asked questions